CUSTOMERS REGISTRATION:

Q.Who can register on www.airticketsindia.com ?

A. All The Customers can Register.

Q.Cost of access & registration?

A. Registration is absolutely FREE for all.

Q.Do I have to register Online?

A. No, it is not mandatory. However, if you desire to buy in future, click on "Register" on home page to register your details, to save your time in future.

Q.How do I Look, Book & Fly?

A. Your can log onto the website and pay with your debit or Credit Card by Master Visa or after cash deposit advance payment to our account at any one of our banks, for purchasing the tickets.

USER NAME AND PASSWORD:

Q.What can be the User name?

A. User name has to be the user's e-mail address.

Q.What can be the password?

A. Alfa Numeric 8 digit unique passwords with minimum One special character.

Q.Can I change my User Name and Password?

A. Each User Name is his unique Email address with unique password. The user name cannot be changed but the password can be changed..

Q.Forgot password, what should I do?

A. Just call up or send email to our call center.New Password will be sent to your Email address.

Q.Unable to Login?

A. There can be two reasons:- either the username i.e. the email address or the password is incorrect. For assistance, contact our Helpdesk.

FLIGHT BOOKINGS:

Q.Why is a particular Airline not available or showing on search results?

A. Our system only shows Airlines & flights on which confirmed seats are available & doesn't show sold out seats.

Q.How do I book long and Multiple sector bookings?

A. From the home page, Send an enquiry with the passenger's full name, itinerary & dates.

Q.How do I apply for any group bookings?

A. Group bookings for more than 9 passengers, please provide details on the website, or call our help desk.

Q.Can I hold International, LCC booking or Domestic Airline booking?

A. Sorry, You cannot hold or waitlist any Indian Domestic or LCC Airlines as the fares are dynamic, depending on availability.

Q.How do I cancel or change the flight bookings?

A. You can cancel / re-book / change the bookings online by calling our Helpdesk. Cancellation & rebooking charges will apply.

Q.Is there any cancellation policy set by the Airline?

A. Yes, the cancellation policy & charges vary from Airline to Airline, depending on booking classes and Fare basis. The cancellation charges are shown along with the fares, and on the result page..

Q.Terms of "No-Show" policy?

A. Booking are treated as "No-Show" if passengers does not travel or cancel the booking much in advance, as per Airline rules. In case of No-show, most airlines do not permit any refund.

Q.Can I Cancel the bookings directly with the Airlines?

A. Yes, you may cancel your booking by giving the Airline your PNR No, Ref. No., Your ticket No. & mobile no.. Contact our Helpdesk for your changed travel plans.

Q.What are "No show", Re-booking, Refund, Cancellation & YQ charges?

A. These are charges applied by the Airlines, In addition, our company applies a nominal handling fee.

MODES OF PAYMENTS:

Q. Modes of Payments On-line booking ?

A. Payment for Online can be made by Master Visa Debit Cards - Credit Cards on our 3D secured Payment Gateway. Customers require 3D Secure Passwords which can also be created the same on the payment page.

Q. Modes of Payments Off-line booking ?

A. Payment for Telephonic or email bookings can be made by cash, cheque, bank draft or by RTGS, NEFT or Online bank transfer to our bank. Bank detail on payment page.

Payment can be also be made through a credit card payment link sent by our Helpdesk.

In case of payments for group bookings, special offers, multi sector bookings or cancellation charges, please call our helpdesk for Payment options.

Credit cards

Q.Can we buy On-line with Credit Card?

A. Yes, you can buy with Credit Card with CC transition fee, which are 3D secured and Secure Socket Layers (SSL) data encryption.

Q.Is it safe to use my Credit Card on this site?

A. Credit Card. Transactions on www.airticketsindia.com are very safe, using the best-in-class security systems and the transactions done through 3D secured system on bank page. No customers Credit Card or any other information is retained by us & is taken directly on the secured bank's page..

Q.How is www.airticketsindia.com data secured?

A. www.airticketsindia.com uses Secure Socket Layers (SSL) data encryption.

Q.What Security system is use by www.airticketsindia.com ?

A. www.airticketsindia.com uses SSL Data encryption system to ensure that the information exchanged with Belair.in is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. The encryption is done using 128-bit RC4 encryption. Credit Card information is processed over secure 3 D gateways which are certified by the Credit Card issuing authority..

TAXES & FEES :

Q.Are there any additional taxes applicable other than those shown on the fare?

A. No, no additional taxes are applicable other than shown with the fares..

Q.Can some fees be charged?

A. Credit - Debit Card facilitation fees may be applicable..

TRAVEL INSURANCE:

Q.Which is the Travel Insurance Company?

A. All Travel policies are issued by for and on behalf Bajaj Allianc..

Q.Insurance Liability?

A. All Travel insurances policies are issued Online on behalf of the insurance company as per their terms and conditions and are only a facilitating agent between the insurance company and insured and cannot be held responsible for any liability and on any account of insurance claims between the insurance company and the insured..

Q.Settlement of Insurance claims?

A. In Case of any claims, the insured have to apply with the insurance certificate no. directly to the insurance company. In case of any emergency, passenger can contact the insurance company in Indian or overseas and register their claim with them. Belair are not allowed to entertain any complains or claims..

COPY RIGHTS :

Q.Data copy rights?

A. All data Information, Designs, Online System, logos, Banners & Trade Marks are Registered and are copy rights of Airtickets India Pvt. Ltd.